Information

DEFINITIONS AND TERMS

Price-a-Souper is the commercial name of S.C. Martha Distribution SRL, legal entity of Romanian nationality, with registered office in Bucharest, Strada Stirbei Voda, no. 150, sector 1, having order number in the Trade Register J40/4706/15.04.2011, unique fiscal registration code RO28357497.

Seller Pret-a-Souper or Asian’Bucate.

Buyer -it can be any natural person who is over 16 years old or legal person or any legal entity that creates an Account on the Site and places an Order.

Client -can be any natural person who is over 16 years old or legal person who has or obtains access to the CONTENT, through any means of communication made available by Pret-a-Souper (electronic, telephone, etc.) or based on an agreement use existing between the store and it and which requires the creation and use of an Account.

User - any natural person who is over 16 years of age or legal entity registered on the Site, who, by completing the Account creation process, agreed to the site-specific clauses in the General Terms and Conditions section.

Nickname - pseudonym by which a certain User/Client/Buyer can add Content to the Site. The nickname is associated with the information on the Site of the User/Client/Buyer under the name "Username".

Account - the section of the Website consisting of an e-mail address and a password that allows the Buyer to submit the Order and which contains information about the Client/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods guarantees, etc.). The user is responsible and will ensure that all the information entered when creating the Account is correct, complete and up-to-date.

Favorites - section of the Account that allows the Buyer/User to create Lists of Goods and Services that he wants to track for a possible purchase using the service offered by the Seller to track the Goods and Services by receiving Commercial Communications from this one.

List - the Favorites section where the Buyer/User can add Goods that they want to follow for a possible purchase and which, subsequently, they can delete or add to the shopping cart ("My Cart").

My cart - section of the Account that allows the Buyer/User to add Goods or Services that he wishes to purchase at the time of addition or at a later time; if the Goods or Services are not purchased at the time of addition by making the Order, the Buyer/User will benefit from the service offered by the Seller for tracking the Goods and Services by receiving Commercial Communications from him.

website - the online store hosted at the web address www.pretasouper.com.

Order - an electronic document that acts as a form of communication between the Seller and the Buyer through which the Buyer conveys to the Seller, through the Site, his intention to purchase Goods and Services from the Site.

Goods and Services - any product or service listed on the Site, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer.

Campaign - the act of exhibiting for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time established by the Seller.

Contract - represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content represent

•  all information on the Site that can be visited, viewed or otherwise accessed by using an electronic device;
• - the content of any e-mail sent to Buyers by the Seller by electronic means and/or any other available means of communication;
• - any information communicated by any means by an employee/collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
• - information related to the Goods and/or Services and/or the rates applied by the Seller in a certain period;
• - information related to the Goods and/or Services and/or the rates charged by a third party with whom the Seller has concluded partnership contracts, during a certain period;
• - data related to the Seller, or other privileged data of the Seller.

Review - an evaluation written by the owner or beneficiary of a Good or Service, evaluation drawn up based on personal experience and his ability to make qualitative comments and to say whether the Good or Service complies or not with the specifications mentioned by the manufacturer.

Rating - way of expressing the degree of satisfaction of a User/Client/Buyer with a product. The rating is expressed in the form of stars, each Good being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User/Client/Buyer on a Good or Service.

Coment - appreciation or observation with a critical purpose, on the side of a Review or another comment.

Question - the address form to other Users/Clients/Buyers in order to obtain information about the Goods or Services from the respective page.

Answer - written information that is sent to the User/Client/Buyer who has asked a Question on the Site, on the page of a certain Good. The answer is an explanation offered by a User/Client/Buyer to another User/Client/Buyer in a discussion.

Document - these Terms and Conditions.

Comercial Comunications – any type of message sent (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about products similar to or complementary to the ones you have purchased, information about Pret-a-Souper offers or promotions, information about Goods and Services added to the "Account/My Basket" section or the "Account/Favorites" section, as well as other commercial communications such as market research and opinion polls .

Transaction - the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by Pret-a-Souper, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the method of delivery.

Descriptions - all descriptions of the Goods are as specified in their label.

"Cut price- represents the reference price, respectively the lowest price applied by the Seller at least during the last 30 days before the date of application of the price reduction on the Good. Under the law, the Cut Price can be maintained under the conditions of a successive, gradual reduction. The Cut Price is valid within the limit of the available stock of the Good

"Sales price- represents the counter value of the Good, claimed and requested by the Seller, Buyer/Client/User, highlighted accordingly on the product page of the Site. The Seller can display distinctly, in a visible way, the value of the difference between the Sale Price and PRP and/ or the value or percentage difference between the Sale Price and the Cut Price. The Sale Price is valid within the limit of the available stock of the Good/Service.

2. CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer, after placing the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

2.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If he changes the quantity of Goods and/or Services in the Order, he will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.

2.4. The contract is considered to be concluded between the Seller and the Buyer at the moment of receipt by the Buyer from the Seller, by means of electronic mail, of the notification of dispatch of the Order.

2.5. For Orders to be delivered to Asian'bucate stores, the prices and reservations of the Goods are valid 72 (seventy-two) hours after the Order is registered by the Buyer.

3. ONLINE SALES POLICY

3.1. Access to place an Order is allowed to any User/Buyer.

For justified reasons, Pret-a-Souper reserves the right to restrict the User's/Buyer's access to place an Order and/or to some of the accepted payment methods, if it considers that based on the User's/Buyer's conduct or activity on Site, its actions could harm Pret-a-Souper in any way.

3.2. Communication with the Seller can be done through direct interaction with him, including through online support (Live Chat) or through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to provide justifications for this.

3.3 In the case of an unusually high volume of traffic coming from an internet network, Pret-a-Souper reserves the right to ask Users/Buyers to manually enter captcha validation codes, in order to protect the information on the Site- the

3.4. Pret-a-Souper can publish on the Site information about Goods and/or Services and/or promotions practiced by it, in a certain period of time or within the limit of available stock.

3.5. All tariffs related to the Goods and/or Services presented on the Site are expressed in RON (RON) and include VAT, with the exception of goods sold in the EU to Companies and not to natural persons and which are expressed in euros (EUR) and do not include VAT.

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, in the event that the issuing currency differs from RON. The Buyer is solely responsible for this action.

3.7 All information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

4. ASSIGNMENT AND SUBCONTRACTING

4.1. The Seller may assign and/or subcontract to a third party for Services related to the fulfillment of the Order, with the Buyer's information, without his consent being necessary. The Seller will always be responsible to the Buyer for all contractual obligations. 

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1. The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of Pret-a-Souper , with all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) being reserved for him

5.2. The Client/Buyer/User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any Content in any context other than the one originally intended by Pret-a- Souper, the inclusion of any Content outside the Site, the removal of the signs signifying Pret-a-Souper's copyright on the Content, as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with written consent Pret-a-Souper express.

5.3. Any Content to which the Client/Buyer/User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid usage agreement concluded between Pret-a-Souper and it , and without any implied or express warranty on our part with reference to that Content.

5.4. The Client/Buyer/User may copy, transfer and/or use the Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.

5.5. If Pret-a-Souper gives the Client/Buyer/User the right to use, in the form described in a separate user agreement, certain content, to which the Client/Buyer/User has or obtains access following this agreement, this right extends only to that or those contents defined in the agreement, only during the existence of this or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment on the part of the Price -a-Souper for the respective Client/Buyer/User or any other third party who has/obtains access to this transferred content, by any means and who could be or is harmed in any way by this content, during or after the expiration user agreement.

5.6. Any use of the Content for purposes other than those expressly permitted by this Document or by the user agreement that accompanies it, if it exists, is prohibited.

6. ORDER

6.1. The Client/Buyer can place Orders on the Site, by adding the desired Goods and/or Services to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good is available for purchase as long as there is stock available for it. Adding a Good/Service to the shopping cart, without completing the Order, does not result in the registration of an order, implicitly neither does the automatic reservation of the Good/Service.

6.2. By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the Order.

6.3. By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

6.4. The Seller can cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:

6.4.1. non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;

6.4.2. invalidation of the transaction by the card processor approved by Pret-a-Souper, in the case of online payment;

6.4.3. the data provided by the Client/Buyer on the Site are incomplete and/or incorrect;

6.5. The buyer has the right to return a Good within 14 calendar days, without invoking any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good or renouncing a Service expires within 14 days from the day the Buyer takes physical possession of the last Good

6.6. If the Customer/Buyer requests the return of a product within the legal return period, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date the Buyer informs the Seller of his decision. The amount will be returned as follows:
6.7.1. for Orders paid by bank card -> by refund to the account from which the payment was made or by generating a voucher with the value of the returned product;

6.7.2. for Orders paid on cash on delivery / with cash in the showroom -> by returning cash in the showroom, by returning the value of the product to the bank account sent by the customer or by generating a voucher with the value of the returned product.

6.8. The Seller will be able to postpone the refund of the amount until he receives the sold Goods or until he receives proof that they have been shipped, if he has not offered to recover the Goods himself (the most recent date will be taken).

6.9. If a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within maximum 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to withdraw the Order.

6.11. The availability of a Good will be displayed on the Site as follows:

• "in stock"- we have more than 3 pieces in Pret-a-Souper stock
• "limited stock"- we have less than 3 pieces in Pret-a-Souper stock
• "brought to order"- The good is not available in the Pret-a-Souper stock and for the moment we have no information about its availability in the supplier's stock. But, if you register an Order for a Good that has "on order" in its right, one of our sales consultants will check the availability of the product in the supplier's stock and will contact you to inform you of the availability of the Good
• "sold out"– The good is no longer available in the Pret-a-Souper stock
• "currently unavailable"- at the moment we cannot purchase the Good because it is not in the supplier's stock.

7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT ENSURED

7.1. The following are excluded from the right of withdrawal from the Contract:

7.1.1. provision of the transport service, after its complete provision

7.1.2. supply of Goods that are likely to deteriorate or expire quickly;

7.1.3. the supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;

7.1.4. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;

8. On confidentiality

8.1. Pret-a-Souper will maintain the confidentiality of any information you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.

8.2. No public declaration, promotion, press release or any other way of disclosure to third parties will be made by the Buyer/Client regarding the Order/Contract without the prior written consent of the Seller.

.3. By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in his own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Site. Pret-a-Souper will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide for other specifications in this regard.

9. COMMERCIAL COMMUNICATIONS

9.1. The Buyer/User/Client can at any time change their option regarding the consent given to the Seller for Commercial Communications containing general and thematic information including information regarding offers or promotions, as follows:

9.1.2. by changing the settings in the Account in the "My subscriptions" section;

9.1.3. by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or

9.1.4. by contacting the Seller.

9.2. By adding Goods or Services in the Account section:

"My cartThe Seller will send the Buyer/User Commercial Communications regarding:

• - when changing the price of Goods or Services added in the "My basket" section,
• - for recommendations of Goods or Services similar to those added in the "My basket" section,
• - to the existence of the Goods or Services in the "My basket" section, and
• - stock availability of Goods or Services added in the "My basket" section.

"FavoritesThe Seller will send the Buyer/User Commercial Communications regarding:

• - when changing the price of Goods or Services added in the "Favorites" section,
• - to recommendations of Goods or Services similar to those added in the "Favorites" section, and
• - stock availability or Goods Services added in the "Favorites" section.

9.3. Following the purchase of a Good or Service, the Seller will be able to send the Buyer/User Commercial Communications regarding:

• - suggestions of goods or transport services recommended to be used together with the purchased good.

9.4. The Client/User can unsubscribe, at any time, from the Commercial Communications mentioned in point 9.3. above by accessing the unsubscribe link displayed in the commercial messages received from Pret-a-Souper

10. BILLING - PAYMENT 

10.1. The prices of Goods and Services displayed on the website www.pretasouper.com include VAT. according to law.

10.2. The price, payment method and payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.

10.3. The Seller will send the Buyer the invoice related to the Order containing the Goods/Services (transportation) sold by Pret-a-Souper.

10.4. For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.

10.5. Through this method of communication, the Buyer, accessing his Account, will have a record of the invoices issued by Pret-Souper, being able to save and archive them at any time and in any way he wishes.

10.6. By sending the Order, the Buyer expresses his agreement to receive the invoices in electronic format by adding them to the Account by Pret-a-Souper or via electronic mail, to the e-mail address mentioned in his Account.

10.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this issue by email

10.8 The payment card data of the User/Buyer will not be accessible to Pret-a-Souper nor will it be stored by them, but by the payment processor integrated in the Site, an entity authorized to provide identification data storage services card, about whose identity the User/Buyer will be informed, prior to entering the data.

10.9. In certain cases, in order to maintain the security of the Transactions, when registering the Order, the Buyer will be asked to authorize the payment by re-entering the password related to the Account or using the fingerprint in the case of mobile terminals that have this facility

10.10. For transaction security reasons, the User/Buyer is advised not to stay logged in on the Site and not to set the automatic login option on mobile devices. Disclosure of the account access password is not allowed and it is recommended to use a password with a strong security character (eg: to contain at least eight characters, including uppercase letters, lowercase letters, numbers and special characters).

11. DELIVERY

11.1. The delivery conditions of the Goods and Services sold by Pret-aSouper can be found in the delivery section

11.2. The seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.

11.3. The Seller will deliver the Goods and Services only to the territories where the partner transport companies deliver.

12. GUARANTEES

12.1. All Goods sold by Pret-a-Souper must have and contain the warranty/expiry term on the label

13. TRANSFER OF OWNERSHIP OF GOODS

13.1. Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer at the location indicated in the Order (understood by delivery – the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made by the Seller's staff) .

14. LIABILITY

14.1. The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.

14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through his Account.

14.3. By creating the Account and/or using the Content and/or placing the Orders, the Client/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date the Account was created and/or the use of the content and/or the date of placing the Order.

14.4. The Seller reserves the right to periodically update and modify the Terms and Conditions of the Site to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document is opposable to Clients / Users / Buyers from the moment it is displayed on the Site. In case of any such modification, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

15. WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

15.1. Writing Reviews, Comments, Questions and Answers can be done by Users/Clients/Buyers in the "Reviews" sections of Google and social media pages. The written information can be both positive and negative, and will refer to the product's characteristics. 15.2. When registering a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
15.2. When registering a specific Review/Comment/Question/Answer on the Site, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.

15.3. Each User/Client/Buyer, when registering a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:

- to refer only to the characteristics and/or the way of use of a certain product, avoiding information related to aspects that can change (price or promotional offers) or information related to the way the Order is carried out;

- to use only Romanian or English. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field are also allowed.

- to use appropriate, non-offensive language, without terms that may offend or affect any other User/Client/Buyer;

- to ensure that the information entered by them is realistic, correct, non-deceptive and in accordance with the applicable laws, thus respecting the rights of other parties, copyright, trademark, license or other property rights, publicity or privacy;

- to use this facility only to communicate or obtain additional details about a certain product or service on the Site without referring to other companies that promote the sale and purchase of products or services;

- not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and/or surname, etc.) or any other information that may determine the disclosure of these personal data;

- not to enter information and/or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;

- not to try to defraud the services made available by the Seller or to write Reviews/Comments/Questions/Answers that contain advertising materials;

15.4. In addition to a realistic critical evaluation, when registering a Review, the User/Client/Buyer will also add a relevant Rating for the related product. Reviews, together with their corresponding Ratings, will influence the general Rating of the product, a number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the General Rating, and a Review accompanied by a low Rating leads to a decrease in the General Rating.

Users/Clients/Buyers who write Reviews to which they attach photo or video files will comply with the following rules:

-the uploaded files will contain images and/or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect copyright;

- uploaded files will not contain violence, adult content, licentious language or other content that offends a person/group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;

- the uploaded files will not contain information related to other people;

- the uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.

15.5. When a Review/Comment/Question or Answer is flagged by a User/Client/Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine if it violates the Site Terms and Conditions . The texts, photos or videos entered are removed from the Site only after their examination by the Seller.

15.6. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the possibility of the User/Client/Buyer to post Reviews/Comments/Questions or Answers in the sections "Questions and answers of clients" and " Reviews".

Any notices or complaints related to the Goods purchased by the Buyers will not be subject to any Review, the latter being obliged to comply with the provisions of chapter 18 below in order to quickly and amicably resolve any such notices/complaints.

15.7. The reviews will be displayed in the form:

- "Buyer Review" - The review is published by a Buyer who purchased the Good from the Pret-a-Souper platform

16. PERSONAL DATA PROCESSING

16.1. Please read the "Privacy Policy regarding the processing of personal data, which is part of this Document.

17. COOKIES

17.1. See the Cookies Policy, which is part of this Document.

18.APPLICABLE LAW - JURISDICTION. REPORTS AND COMPLAINTS. ALTERNATIVE DISPUTE RESOLUTION (SAL/SOL)

18.1. This document is subject to Romanian law. In case of any disputes arising between the Seller and Users / Buyers, an amicable solution will be tried first. This chapter and the procedure below represent proof of the Seller's willingness to resolve quickly, efficiently, amicably, alternatively, extra-judicially, the notices/complaints/litigations in which he is a party, using all the legal mechanisms and measures applicable in Romania.

18.2. Thus, for notifications or complaints related to the purchased Good, the Buyers have at their disposal at any time the possibility of sending the respective complaint through the email available on the Site. The maximum term for solving complaints or notifications by the Seller is 30 calendar days from the date of their receipt.

If the Buyers:

• I do not receive a response from the Seller at the expiration of 30 days; or
• I receive a response from the Seller after this deadline; or
• are dissatisfied with the way in which the notification/complaint was handled by the Seller;

can appeal to the alternative resolution procedures (SAL/SOL) presented below and subsequently to the competent courts according to art. 19.7 of this document.

18.3. SAL represents an alternative mechanism to the judicial system, through which consumers are offered the opportunity to resolve potential disputes, when they are faced with a problem related to the purchase of a Good and/or a Service. Thus, reports or complaints against traders will be submitted voluntarily by consumers, and will be resolved in an independent, impartial, transparent, fast and fair manner. Access to this alternative way of solving can be done both online according to point 19.5 below, and through the classic methods, on paper or another durable medium according to art. 19.4. From lower.

18.4. With a view to alternative dispute resolution, the Buyer's notification or complaint can be submitted in writing directly to Directorate of Alternative Dispute Resolution of the National Authority for Consumer Protection to the following contactaddress: Bucharest, Boulevard Aviatorilor no. 72, sector 1, postal code 011865, phone: 021.307.67.69; fax: 021.314.34.62, e-mail dsal@anpc.ro The Alternative Dispute Resolution Directorate of the National Authority for Consumer Protection is competent to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a trader who operates in Romania and is included in the list SAL entities at European level, available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2″. For more details, Buyers can access the link displayed on the website in the ANPC-SAL section.

8.5. Considering the provisions of Regulation (EU) no. 524/2013 regarding the online resolution of consumer disputes and amending Regulation (EC) no. 2006/2004 and Directive 2009/22/EC, the User/Buyer has the possibility to opt for the out-of-court settlement of any disputes, and by using the European online dispute resolution platform (SOL platform), a digital tool created by the European Commission to facilitate the independent, impartial, transparent, effective, fast and fair settlement, by extrajudicial means, of disputes concerning contractual obligations resulting from contracts for the sale or provision of online services between a consumer who has residence in the European Union and a trader established in the European Union. In this sense, the existing link in the section: Online resolution of disputes can be accessed.

18.6. SAL and SOL do not represent two different mechanisms for solving possible notifications/complaints. The buyer understands that the alternative solution of disputes and the online resolution of disputes exist as a single mechanism, representing one and the same instrument, with an identity of purpose, object and finality between them. The buyer understands that the distinction between SAL and respectively SOL is represented by the method of access / the initial format of the respective notice/complaint, so that in the case of SAL, the form of addressing the consumer is a classic type, in writing (by email, by post) that in the case of SOL, the consumer opts for the use of completing an existing form on a digital platform, exclusively online.by email, by post) that in the case of SOL, the consumer opts for the use of completing an existing form on a digital platform, exclusively online.

18.7. In the event that the amicable or alternative resolution of complaints/complaints/litigation will not be possible, or a mutual consensus will not be reached, they will be resolved by the competent Romanian courts in the Municipality of Bucharest.